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Spanish Chat Moderator Team Manager, Sliema



Sliema, Malta 

Job Category:

Customer Service

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Job Description:


* Understand the brands and business objectives and ensure that Chat Moderators are fully aware and act accordingly when hosting
* Brief and ensure your chat team understand all current promotions & offers
* Build and maintain the rota ensuring all shifts on site are always covered
* Management of team through performance reviews, appraisals, and where necessary refer for disciplinary and grievance processes
* Ensure that all customer interactions on the chat platform are up to the expected level through constant quality assurance checks
* Manage and monitor absence, leave and adherence
* Liaising with other stakeholders within the business to gather information and resolve issues as quickly as possible
* Complete monthly 1-2-1’s within the team
* To identify and prevent players from risk addiction and act according to agreed procedures when needed
* Demonstrate a high level of competency with regards to the Bingo rooms systems, company policies and procedures
* Assist in training/coaching when needed
* Generate innovative entertainment ideas that will appeal to our audiences
* Provide expertise and guidance for all on-site product related information
* Produce requested reports to adequately reflect any operational issues/overviews to senior management
* Effective hiring and on-boarding of new Chat Moderators


* Native Spanish speaker with excellent English communication skills
* Knowledge of bingo, on-line gaming/chatting and social media
* Experience working in a customer service environment
* Strong leadership, coaching and developmental skills
* Resilient with the ability to plan, organise and work to competing demands and deadlines
* Strong problem-solving skills with high attention to detail
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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