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Employers

Client Delivery Specialist, Sliema

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Location:

Sliema, Malta 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

6011_1622630438

Job Views:

33

Posted:

02.06.2021

Expiry Date:

17.07.2021
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Job Description:

Our client operating within the payments’ field in Malta is seeking to hire a Client Delivery Specialist to join their team. This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implementation; the Client Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth.

This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the company’s technical teams, as well as being able to master the art of growing a relationship and the success of a client from its first crucial few months and the whole lifecycle. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment.

Responsbilities

* Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project.
* Be the project champion within the company on behalf of the client, making sure that the right balance is found internally, between the client interests and the business objectives. The Client Delivery Specialist will understand how company products work at a semi-technical level to explain whether the client requirements can be met. You will then use this knowledge to work with business’ stakeholders to translate them into technical and functional requirements,
* Manage, maintain and coordinate project technical documentation and questionnaires and facilitate company’s technical system setup with internal teams (or making configurations where necessary).
* The Client Delivery Specialist will track and report on project progress and client performance throughout its incubation period. They will closely monitor revenue performance for each on-boarded client to ramp-up the client to the projected volumes before passing it on the account management/ CVM.
* Be on the look out to Identify gaps in the internal processes and provide suggestions on how corporate clients can be better handled and executed.


Requirements

* You have experience in client account management anad successfully managed projects at a senior level with corporate clients on an international basis.
* You have strong analytical and problem solving skills - being a quick study of technical documentations/specifications and quickly able to see benefits and drawbacks of a technical solution
* You enjoy building relationships with clients and internal stakeholders coming from different backgrounds and cultures.
* You have polished presentation and communications skills in Business English (additional languages would be an advantage but not essential)
* Possess excellent negotiation skills with the ability to find the best solution for our clients and Ixaris in a positive way.
* It would be considered a strong asset if you have experience in the payments market and knowledge of basic Visa/Mastercard payments principles would be considered a strong asset.
* This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is beneficial.
* Basic knowledge of file transfer technologies (SFTP, FTPS) is essential.



To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Job Requirements:

* You have experience in client account management anad successfully managed projects at a senior level with corporate clients on an international basis. * You have strong analytical and problem solving skills - being a quick study of technical documentations/specifications and quickly able to see benefits and drawbacks of a technical solution * You enjoy building relationships with clients and internal stakeholders coming from different backgrounds and cultures. * You have polished presentation and communications skills in Business English (additional languages would be an advantage but not essential) * Possess excellent negotiation skills with the ability to find the best solution for our clients and Ixaris in a positive way. * It would be considered a strong asset if you have experience in the payments market and knowledge of basic Visa/Mastercard payments principles would be considered a strong asset. * This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is beneficial. * Basic knowledge of file transfer technologies (SFTP, FTPS) is essential.
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