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Employers

Flemish Speaking Customer Service Advisor, Sliema

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Location:

Sliema, Malta 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

5991_1622803922

Job Views:

31

Posted:

04.06.2021

Expiry Date:

19.07.2021
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Job Description:

On behalf of our client, we are looking for a French speaking Customer Service Agent to work in our client's offices in Malta!

Responsibilities:

* Understand and remain knowledgeable of client policies and guidelines.
* Visually navigate and review images, accounts and text-based content.
* Review and make decisions on Flagged/Filtered content for fraud in accordance with defined policies and guidelines.
* When required, communicate to customers via email, advising when content has been removed from the client’s platform.
* Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
* Escalate violations of client policies and instances of fraud using internal tools and processes.
* Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
* Interface effectively with other internal and client teams.
* Balance priorities of workflow in line with stakeholder expectations.
* Participate in training to conduct correct and accurate moderation policies.

Support different workflows, clients, and markets as and when required.

Requirements:

* Native level of Flemish and fluent level of English
* Comfortable reviewing content that may be considered inappropriate, offensive and/or contain explicit material
* Flexible and able to make quick decisions in a dynamic environment
* Conscientious and reliable – commitment is one of our core values!
* Eagle eyed with great attention to details
* Caring about people – you will be working with securing the online safety our customers and their users
* Ideally interested in marketplaces, shared economy and new technology
* Previous experience in content moderation, customer care and/or online business is a plus

Job Requirements:

* Native level of Flemish and fluent level of English * Comfortable reviewing content that may be considered inappropriate, offensive and/or contain explicit material * Flexible and able to make quick decisions in a dynamic environment * Conscientious and reliable - commitment is one of our core values! * Eagle eyed with great attention to details * Caring about people - you will be working with securing the online safety our customers and their users * Ideally interested in marketplaces, shared economy and new technology * Previous experience in content moderation, customer care and/or online business is a plus
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