Perform network and system monitoring to ensure that our processing platform and technology remains stable and operational at all times.
Work with the relevant business / system owners if any potential faults or errors are identified to ensure that any errors are resolved in a timely manner.
Accurately log and update all activities and actions within the company CRM system.
This position is open of shift basis including weekends and public holidays.
Have a basic understanding of technology or have the desire to learn.
Possess excellent written & oral English.
Be computer literate.
Be able to analyse data to identify trends or spot issues.
Have good interpersonal skills for building relationships with colleagues at all levels.
Take ownership and responsibility for all required duties.
Display calmness under pressure and have the ability to react quickly and efficiently.
Be flexible and is able to work with minimal supervision.