We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

German Customer Support Supervisor, Sliema

col-narrow-left   

Location:

Sliema, Malta 

Job Category:

Customer Service
-

EU work permit required:

Yes
col-narrow-right   

Job Reference:

7593_1623155828

Job Views:

28

Posted:

08.06.2021

Expiry Date:

23.07.2021
col-wide   

Job Description:

One of our established iGaming operator clients are looking for a German speaking Customer Support Supervisor to support their Customer Service operations team in Malta!

We are looking to welcome someone who has a desire and passion to coach, develop and motivate others. This will include identifying development areas which will help the progression of team leaders and their day-to-day responsibilities.

You must be willing to work as part of a team, whilst being able to demonstrate your adaptability and willingness to embrace new tasks is essential within this diverse role.

Responsibilities:

Coaching and developing a group of team leaders to ensure delivery of the highest level of customer service
Preparing and undertaking coaching and feedback sessions
Creating SMART PDPs for team leaders
Assisting with the escalation of issues relating to customers, site and applications
Assisting with managerial tasks

Requirements:

Fluent verbal and written communication in German and English
Experience managing a customer support team in an online environment or call centre
Excellent organisation and prioritisation skills
Ability to embrace change and lead by example
Passion and enthusiasm for providing outstanding customer service at all times
Must be prepared to work any five days from seven including weekends
Ability to problem solve and find a solution
Competent literacy and numeracy skills
Self-motivated with the ability to work effectively and efficiently under pressure


* Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent customer service. Development continues throughout the role enabling you to build your career in an innovative team.
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
Save Contact
Company Profile


comments powered by Disqus