Do you get great satisfaction from helping other people and solving problems? Are you a down-to-earth person with the social skills and charisma of Masami Nagasawa and kind-hearted like Tora-San? Where have you been our whole lives?
Our client is an award-winning casino with a growing Japanese team. They have a super exciting hybrid role consisting of one part customer support and one part marketing. So if you’ve got experience with support but want to learn something new and learn some new skills, this role is perfect for you!
In return our client will offer you the opportunity to join a fun an exciting team consisting of 50 friends from over 10 different countries, the chance to work from home and to be with them from the start on an exciting journey to expand further in Japan!
Take care of customers via email and live chat (電話対応はなし)
Go the extra mile to make sure the customers are happy
Verify customer accounts processing payments
Credit Bonuses and Free Spins to players
Assist the affiliate marketing team with various tasks
Maintain relationships with the affiliates
Help to look for new affiliates
Brainstorm localized promotions for Japan
Assisting in fraud and risk management
Take care of VIP Players (滝川クリステル流のオモテナシ)
A humble person with personality (頑張り屋で、優しい謙虚な方 )
A person with previous casino experience
A fast learner (きっちり教えます!)
A person that has his/her teammate’s backs just as they have yours
Someone with great communication skills
Someone that types like the keyboard is on fire
Someone with excellent Japanese and good English skills – written and spoken
A calm and stress-resistant (何事も冷静に)