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Product Owner, The Hague



The Hague, Netherlands 

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Job Description:

The International Baccalaureate (IB) is committed to supporting the ongoing development of a worldwide professional learning community comprised of internationally minded teachers, school leaders and administrators. To that end the three regions conduct comprehensive annual conferences and events, designed to help teachers and schools to better understand and deliver the IB programmes, create and exchange valuable ideas on international education within a strong IB community, and to identify best practices for the ways we educate students.

Job context

- The Core Digital Applications Team (CDAT) sets and implements IB's digital product strategy through research, business case development, design, development and management of digital products and services based on user-centric and data-driven processes. The team sits within the IT department.
- Within CDAT, Product Owners are responsible for a portfolio of digital product developments, publication product developments and the applicable product management efforts related to these products. The role leads and co-leads collaborative teams across disciplines, departments and global locations and delivers products that support IB World Schools with information and content that is critical for successfully implementing IB programmes.
- This position is the Product Owner of the IB's enterprise content management system (ECMS). It facilitates the platforms which support content and product creation and their delivery in multiple languages through the entire content lifecycle of IB publication products. Within the CDAT team, the Product Owner Publishing Technology is the department's publication technology expert, in particular in the areas of content modelling and management, and editorial production.
- Exhibits subject-matter expertise, knowledge of the competitive marketplace, and awareness of educational technology (EdTech) trends. Ensures that products meet IB quality, creativity, and market expectations, and that they are produced within schedule and on budget.

Responsibilities and Accountabilities Publishing Technology

- Ensures appropriate research is conducted in available publishing technology tools to identify solutions that could assist the organization in meeting its efficiency and quality targets, in particular content management tools.
- Leads the development and implementation in the CDAT team of all publishing technology solutions, working closely with other IT teams to conduct requests for proposal, review proposals, make recommendations for purchase, and ensure adequate installation.
- Ensures all internal and external parties that will be affected by the implementation of new tools are contacted and that training, documentation and support is available for them.
- Ensures prompt response to any performance issues by contacting the IB IT applications
support team to minimize disruption of service.
- Ensures prompt evaluation and installation of any updates.
- Advises on best use of tools to answer specific needs.

Enterprise Content Management System business and product ownership

- BAU – Business ownership
- Ensures the deployed ECMS operates optimally and that appropriate support is provided by the internal DevOps team and vendors, liaising with internal teams and vendors to prioritize issue fixes and manage releases.
- Liaises with internal teams and vendors for ongoing maintenance, licensing, issue prioritization and solution, and release management.

Project – Product ownership

- Works with the ECMS product manager to ensure prioritization and execution of ongoing development of the IB's ECMS to support organizational needs
- Provides direction to the internal DevOps team by managing and prioritizing the product backlog and defining development sprints
- Makes daily decisions on user stories, user acceptance criteria and backlog priorities as required
- Ensures business requirements are effectively gathered, formulated and prioritized, by consulting with appropriate internal stakeholders; drives consensus on user stories
- Accepts completed user stories

Knowledge Management

- Stays abreast of developments in the field of publishing to be able to make recommendations for changes in tools, technologies, practices and/or procedures, ensuring that tools, team practices and processes continue to meet the objectives of the CDAT.

Requirements: knowledge, skills and experience

- A bachelor level degree and/or equivalent professional qualification and around 3-5 years' relevant work experience in a related field
- Excellent knowledge of and proven experience with publishing technologies (e.g. Alfresco, MarkLogic, eXistdb, FontoXML, Oxygen, SmartLogic, PoolParty) either as an advanced user or product owner
- Track record in managing complex digital publishing projects to successful conclusion
- Demonstrated success managing multiple backlogs, roadmaps, and integrations simultaneously
- Experience in working with business stakeholders, acting as business/IT liaison - Able to set and meet deadlines under pressure
- Excellent organizational, communication and interpersonal skills
- Ability to effectively present information to senior management, project teams, and user groups
- Ability to travel to meet with teams domestically and internationally
- Professional command of English
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International Baccalaureate

Cardiff, United Kingdom
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