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Employers

Customer Support Operator – DANISH Speaker, Lisboa

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Location:

Lisboa, Portugal 

Job Category:

Customer Service

Salary:

€1,100.00 - €1,250.00 per month

EU work permit required:

Yes
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Job Views:

69

Posted:

02.06.2021

Expiry Date:

17.07.2021
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Job Description:

ABOUT CLUSTER:

CLUSTER is a rapidly growing Contact Center and Outsourcing Services company based in Lisbon, Portugal. We work with the best-selling mattress company to help them harness the power of their Customer Excellence and Customer Experience to make them one of the best retail brands in the world. Our approach is to listen and develop standards that are specific to the customer. It is driven by the restless pursuit of delivering outputs that customers can experience to drive better decisions and bottom-line growth.

At CLUSTER people are enterprising, energetic, and focused on establishing what matters. We believe in the collective effort of a team and like to pass on those learnings in a way that is shared rather than preached. We are surrounded by talented people who learn from each other and stand by each other. We have a genuine appetite to strive to be better in what we do and how we do it.
 
ABOUT YOUR ROLE:
ü  Provide an excellent customer service from day one
ü  Ensure a positive experience throughout the customer’s journey
ü  To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)
ü  Handle customers’ requests, questions, and complaints on a variety of support channels (Inbound calls, chats and e-mail service)
ü  Build a sustainable and mutually beneficial relationship between customers and the brand
 
WHAT WE EXPECT FROM YOU:
ü  Client oriented and empathetic
ü  Level C1 or Native Danish
ü  English knowledge level C1 (to make sure you keep up with training and working communication)
ü  Willing to learn
ü  Well organized and proactive
ü  To act with integrity and ethically
ü  To be a team player
ü  Go the extra mile
ü  Good communicator
ü  A positive attitude and motivation to face new challenges!
 
WHAT WE OFFER
  • 4 weeks paid training program
  • Career progression opportunities
  • A multi-cultural and diverse environment
  • Excellent work environment
  • Team Building activities
  • Support throughout the development of your career
  • Competitive Salary package from 1,100€ to 1,250€ (NET) according to experience (including lunch and transport allowances)
  • 14 salaries per year
  • All necessary equipment will be provided
 
LOCATION Sunny Lisbon (central area with ease of access).
COVID-19 considerations: We have taken all safety measures into place to keep all our employees in a safe and secure workplace environment!
 
**Please send us your detailed CV to hr@clusterosl.com in English to be considered

Employment Type:

Full time
Company Info
Cluster Outsourcing Services
Av.Infante Santo 43
Lisboa, Lisboa, Portugal
Phone:
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