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Employers

Italian Customer Advisor - Lisbon, Lisbon

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Location:

Lisbon, Portugal 

Job Category:

Consulting, Customer Service

Salary:

€1,100.00 - €1,208.00 per month

EU work permit required:

Yes
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Job Views:

69

Posted:

02.06.2021

Expiry Date:

17.07.2021
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Job Description:

DAZN is a tech-first sports streaming platform that reaches millions of users every week. It provides fans the control and flexibility to watch their sports, their own way, at home or on the go.

 

As a customer service specialist in this project, your daily responsibilities will include:

  • Ability to assist users with general Inquiries and technical support issues through phone, email, chat and social messaging channels (as assigned) regarding streaming services
  • Solve with precision and efficiency emerging issues that customers may face in a proactive way
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback.

Job Requirements:

Requirements

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Salary Benefits:

Benefits

  • 14 months based Salary
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

Employment Type:

Full time
Company Info
Cross Border Talents
Cais da Rocha Conde D'Óbidos. Edifício LACS. 1350-352 Lisboa - Portugal
Lisbon, Lisboa, Portugal
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