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Employers

German Technical Support Specialist, Lisbon

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Location:

Lisbon, Portugal 

Job Category:

Customer Service

Salary:

€1,000.00 - €1,300.00

EU work permit required:

Yes
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Job Reference:

SearchEngineHHI_1623147924

Job Views:

38

Posted:

08.06.2021

Expiry Date:

23.07.2021
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Job Description:

As a Technical Support Advisor, you will:
• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of the management and provide feedback

Job Requirements:

We are looking for: *Native or Proficient German (C2) *Fluency in English (B2) *Possess excellent writing and verbal communication skills to simplify technical language for non-technical users *Demonstrate patience when communicating and solving issues *Treat all data and personal information with the utmost confidentiality *Keep up with the latest IT and tech-related trends *Proactive, self-motivated, and a great team player
Company Info
Headhunt International


Phone: 353 1 4188148
Web Site: http://www.headhunt.ie
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Company Profile