M365 Support Engineer – 2nd Line – SCCM / Intune
Cambridgeshire - £26-32k + package
Concept IT are looking for a Level 2 support engineer to join a growing IT company based in Cambridgeshire. The role will form part of an established Cloud Practice and will focus on the M365 Modern Workplace technologies: SCCM, Intune, Endpoint Configuration Manager.
This is a great opportunity for someone to learn the latest public cloud technologies (M365/Azure) at an organisation that focuses on training and development.
The company has continued to grow throughout COVID.
* Complete Incidents & Service Requests to agreed SLAs.
* Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), Problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters
* Provide end-user support and assistance for more complex Modern Workplace and other End-user Computing tasks.
* Work within our ITIL aligned processes such as Major Incident Management, Change Management and Problem Management.
* Maintain and update knowledge base articles, technical support documentation and operational procedures.
* Answering and making customer calls, monitoring emails and managing tickets to agreed SLAs to support the Service Desk at busy times.
* Provide lifecycle support and keep customers informed of progress at all times.
Skills & Experience:
* Experience of Microsoft 365 and SCCM solutions, including Microsoft Endpoint Manager and the suite of 365 admin portals
* Microsoft 365 Identity and Services (MS-100, MS-101 & MS-900)
* Experience of SCCM – Package Creation & Infrastructure
* M365 knowledge (Intune, Teams, Exchange, SharePoint, OneDrive)
* Experience with Azure (desirable)
Salary on offer is £26-32k + package + certifications
Looking to hire ASAP so please send me your latest CV to discuss further. Full JD is available.
James Turley – IT Recruitment Consultant – – 01384 246 267
M365 – SCCM – Intune – Teams – Azure – Public Cloud – Cloud Support Engineer – Microsoft 365 – Level 2 – 2nd Line