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Print Service Delivery Manager, London



London, United Kingdom 

Job Category:



€45,000.00 - €56,000.00

EU work permit required:


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Job Description:

Role : Service Delivery Manager
Location : London - Midlands - North West
Package : Negotiable + 15% bonus , car allowance of £540 pm + fuel, 25 days + BH, pension ......

Provide tactical Account Management & Service Delivery Management within Named Accounts to drive new services and solutions. Drive additional revenue, volume and GP by introducing new service lines.
Responsible for profitable P&L performance, growth, renewal and risk management across a portfolio of accounts

Key Objectives

* Introduction and development of MITs services and solutions to MPS accounts
* The development of services and solutions to ensure each contract is delivered in a profitable and sustainable manner
* Development and ownership of new services, solutions and renewals forecast for all MPS accounts . Delivered to line manager monthly and quarterly
* Understand and maintain the P&L for all accounts
* Participation in the renewal program and collaborate with accounts team to ensure 100% account retention
* Ensure successful implementation within MPS accounts.
* Forecasting of new service introduction, monthly & quarterly
* Participate in annual survey/customer sat.
* Tracking of on-site time and customer activities
* Management of debt across MPS owned accounts
* Participation in future sales programs and initiatives

Essential skills

* Multi-site Service Management
* Understanding of P&L mechanics
* Demonstrate account growth and retention
* Experience of direct line report management
* Deployment of a Managed Print service
* Centralised Managed Print Room experience
* Mail room experience
* Direct management of on-site personnel
* Understand TUPE implications

Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659 for more information regarding this role or any others we may have.
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Concept Information Technology