Senior Service Designer
Fixed Term Contract
Hours of Work: Full-Time Part-Time per week
Salary: £36,033 per annum + exclusive benefits
Closes: 2021-06-22 T11:59:00
Location: 16 Summer Lane, Birmingham, B19 3SD
The West Midlands is undergoing several major transport infrastructure projects. These will improve our network of bus, trains, trams, sustainable travel, and roads. Millions of people will visit the region for events like the Birmingham Commonwealth Games 2022 and Coventry City of Culture 2021.
We are on a journey to rebuild wmnetwork.co.uk, starting with user needs. This project will help people visiting to get around the region. It will also improve the lives of citizens, getting them from A to B while we improve infrastructure. The website houses a growing number of services - think about buying a ticket, checking for disruptions, or planning a journey and so you can expect to work on a variety of services, each with unique user needs.
This role is being offered as a one-year fixed-term contract.
As Senior Service Designer, you will undertake service design to deliver the best possible experience for internal and external users. You will manage a user researcher – helping to grow their skills and excel in creating evidence-based design. You will help to set the direction, embedding good practice and fostering a collaborative, healthy, happy, and creative environment.
You will advocate for users and ensure the digital product meets accessibility regulations. You will also be the point of contact for stakeholders – asking the difficult questions to make things better. Utilising service design tools and methods, looking at the end-to-end and front-to-back of services, you will help to transform areas of the organisation by reconnecting them with their users.
What will you be doing?
• Designing user-centred end-to-end journey of a service
• Supporting direct reports with day-to-day tasks and priorities, providing advice and direction while monitoring progress to ensure timely and high-quality delivery
• Representing the Design Manager at meetings/events and deputising for them on specific matters
• Engaging with stakeholders and departments within the organisation to ensuring end-to-end, front-to-back discovery
• Contributing to programme and sprint planning
• Hold regular performance meetings with direct reports
• Ensuring the product complies with public sector organisation accessibility regulations (WCAG 2.1 AA)
• Promoting and embedding a user-centred design culture within the organisation
• We are on a mission to make public transport so easy to use; people prefer to use it. You will join a fast-paced product delivery team creating digital products used by 2.2 million people. You will help to create industry-leading, accessible, digital transport services for the West Midlands.
We’re interested in people who have experience working to Agile methodologies (Discovery-Alpha-Beta-Live) and experience of using online prototyping software such as Figma. You'll have experience working with stakeholders and users for prioritisation and experience making evidence-based decisions, which allow for innovation.
You'll need knowledge of organisational design culture and processes and of service design and user research methodology. Experience applying user experience (UX) design process to create user centred services and a relevant degree or professional qualification in graphic, interaction or user-centred design is needed.
About the team
You will join a cross-functional project team, which sits within the WMCA Design Team. We aim to create the best user experience and lead in digital transport. We work to Government Design Principles and the Service Standard. We highly value user research and evidence-based design. We advocate for users with accessibility needs. This is for everyone. We share our knowledge with government through blogs. We open-source our code.
We work to Agile principles in fortnightly sprints. We do delivery, not meetings. We hold kick-offs, stand-ups, show and tells, as well as retrospectives. We’re open-minded. If something can be done better, propose it, and we will try it. We have a can-do attitude. We are flexible, social, and care about each other.
Please apply and make sure you submit a portfolio of your work, include live projects or design prototypes or design process sketches. Showcase how you go about creating user-centred service. If your portfolio is too large to upload, please link to a service like WeTransfer, Dropbox, or Google Drive in your Supporting Statement.
We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List, and are one of The Times Top 50 Employers for Women.
We’re ambitious, forward-thinking, and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done and encourage creativity, originality, and curiosity from those who work with us. We’re committed to creating an accessible and diverse workplace, one that nurtures an inclusive environment where our people can be themselves.
Please click 'Apply' to be redirected to our online application site.