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Employers

Senior Customer Experience Specialist – Remote, City of London

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Location:

City of London, United Kingdom 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

Job ID:7670_1623227782

Job Views:

36

Posted:

09.06.2021

Expiry Date:

24.07.2021
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Job Description:

On behalf of our client, a fantastic iGaming Company, we are looking for a driven Customer Support Agent with strong experience in customer support to join their continuous growing operations.

Do you have extensive casino knowledge and have a passion for slot games, or know someone who does? Let us know! Speak with our experienced iGaming Recruitment Consultants!

Responsibilities:

* Answering customers’ enquiries, via email and live chat.
* Providing customer support on all aspect of the player experience.
* Verifying customer accounts and processing payments.
* Crediting Bonuses and Free Spins to Players.
* Assisting in fraud and risk management.
* Taking care of VIP players.
* Promoting responsible gambling.

Requirements:

* 2 years’ customer related experience within an online casino.
* Customer focused approach.
* Previous VIP Experience is a big plus.
* Impeccable English, both written and spoken.
* Superb problem-solving skills.
* Ability to handle stress.
* Previous experience with Crypto is considered an asset.
* Outgoing personality with excellent communication skills.



To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

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Job Requirements:

* 2 years' customer related experience within an online casino. * Customer focused approach. * Previous VIP Experience is a big plus. * Impeccable English, both written and spoken. * Superb problem-solving skills. * Ability to handle stress. * Previous experience with Crypto is considered an asset. * Outgoing personality with excellent communication skills.
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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Company Profile