Our team of Customer Service Executives thrive on customer satisfaction and have outstanding attention to detail. They enjoy a diverse and challenging role, supporting different parts of the business and looking after a number of important corporate clients.
Due to continued growth, following significant investment, we are looking for a new Customer Support Executive to work within the Smart Recruit Online team. We will give you as much responsibility as you can handle and as much support as you need.
However, you should be genuinely passionate about providing the very best levels of Customer Service, like we are!
We are a vibrant team of 10 people, here in our UK office, although we will be growing rapidly over the next 12-18 months and that will create opportunities for the right people.
Customer Satisfaction and high-quality Customer Support are at the top of our agenda and we subsequently enjoy an exceptional level of positive feedback in the form of endorsements and testimonials from our satisfied customers.
You would be joining the Industry’s leading online recruitment service, helping our customers to utilise our multi-award-winning technology, tools and services.
Working within a professional buzzy office, you will provide copywriting services, user support, and tailored recruitment advice to all types of customers. No day is quite the same, but every day is busy, as there is always something that we can do to aid the campaigns of our clients.
One of the most important elements of your role will involve assisting our clients with copywriting of their job adverts and suggesting ways that they can be improved. There is a structured process and formula for most things that we do, including job advert writing and system support and you will receive training and guidance to become an expert in both so that in no time, you will become a ‘go to’ contact for all things recruitment. 40% of your role will be spent providing exceptional customer service to our existing client base and 60% will be spent writing engaging, creative content within our clients job adverts and profiles.
This is a fast-paced varied role, and we are looking for someone who can hit the ground running to fit into our busy support function. We are looking for someone who is highly IT literate and well versed in MS Office, particularly Word and Excel. We need someone who is confident, articulate and able to grasp a quick understanding of multiple software applications. A fast learner with a keen eye for detail is exactly what we want.
Keywords: Copywriter | Customer Satisfaction | Account Management | Account Manager | Recruitment | Customer Service | Support | Copywriting | Copy-Writing | Copy Writing | Proofreading | IT Literate | MS Office | Word | Excel | Customer Support | SaaS | Administrative Assistant | Admin | Administration | Content | English
* Previous experience in a Copywriting or Administration type role is essential
* Exceptional Customer Service skills
* A sincere passion for attaining customer satisfaction 100% of the time
* Good qualifications in English & Maths (GCSE level 4 or Grade C or above)
* First class attention to detail especially with writing, spelling and grammar
* Good team player and a reliable team member
* Confident and conscientious with a bubbly personality
* Highly IT literate and experience using MS Office, particulary Word and Excel
* Any form of writing professional content
* Data entry, report writing
* Software support experience
Smart Recruit Online is the UK’s leading online recruitment solution, used by hundreds of customers including big company names such as Next, JCB, Securitas, RAC, Marriott, MCC Lords Cricket and Whistl.
Our clients are looking to streamline their internal recruitment processes and reduce recruitment costs, and we do this better than any Online Recruitment service in the UK.
We provide an outstanding service and we continuously delight our clients with our world class support, which exceeds the client's expectations.
We have a great team here at SRO and we understand that our employees are critical to our ongoing success.