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Senior Relationship Manager, City of Preston



City of Preston, United Kingdom 

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€40,000.00 - €45,000.00

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Job Description:

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK’s leading later life lending company.

This is a rare opportunity to join our invaluable Relationship Management team.

You will play a key role within the team, providing support to the Head of Relationship Management alongside leading, managing and supporting the development of our Relationship Support Assistants.

You will advise on managing our relationships with external organisations, overseeing mutually beneficial working relationships which are built upon clearly communicated strategic priorities and policies.

Within the role you will maintain and develop our excellent working relationships with clients to ensure their needs are met, monitoring performance and working with internal teams to ensure adherence to agreed service levels.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops.

Main Duties and Responsibilities

* Develop, manage and maintain valuable stakeholder relationships
* Assist business units to effectively consult and engage stakeholders on relevant projects
* Ensure access and equity principles are considered and included in relevant strategies and programs
* Manage stakeholder forums, meetings and management information
* Ensure relevant management information is compiled and analysed
* To comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
* Contract management - oversee and advise on implementation of new/revised contracts, agreeing appropriate servicing agreements and management information
* Advising senior management of issues and/or risks to stakeholder relationships as soon as they arise so risks can be managed effectively
* Attend, minute, chair or manage governance for Clients
* Track and report key functional metrics to ensure company service levels are achieved, flagging potential issues or breaches and ensuring remediation plans are put in force where appropriate
* Coordinate and manage change in line with the company’s change control procedures

Keywords: Relationship Management | Client Management | Client Support | Third Party Relationship Manager | Account Management | Procurement Manager | CIPS | Stakeholder Management | Financial Services | Contract Management | FCA | MI | Data Analysis


25 days annual leave (increasing with length of service) / Health Plan / Pension Scheme

Essential Skills

Skills and experience we look for;

* Ability to be proactive and resolve any issues quickly and effectively
* Flexible, approachable and have a positive attitude
* Previous experience working as a Relationship Manager, Procurement Manager or Contract Manager
* Experience of working in a fast-paced working environment where accuracy is essential
* Strong interpersonal skills and an ability to build rapport with customers/clients
* Demonstrate a solid understanding of legal terminology
* Analytically minded with the ability to collate, analyse and leverage information from reports and turn information into action

Desirable Skills

* Corporate experience in stakeholder engagement and management is desirable
* CIPS qualifications desirable
* Previous experience of mortgage processing, financial services or similar environment would be beneficial
* Good knowledge of the UK equity release industry and products is preferred
* Corporate experience in stakeholder engagement and management is desirable

About Company

Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group.
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Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
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