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Employers

Backline Queries Agent, Slough

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Location:

Slough, United Kingdom 

Job Category:

Customer Service

Salary:

€11.20 - €12.83

EU work permit required:

Yes
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Job Reference:

BLASDC_1623336971

Job Views:

50

Posted:

10.06.2021

Expiry Date:

25.07.2021
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Job Description:

Kenect Recruitment are looking to recruit x10 Backline Queries Agents for our prestigious client based in Slough.

Suitable candidates will required to:-

* Have excellent customer service skills
* Have experience in dealing with VAT and DUTY queries
* Have experience of import and export laws and regulations
* Have excellent communication skills both verbal and written
* Be self motivated
* Have knowledge or used Oracle previously (training can be provided so not essential)
* Negotiation and interpersonal skills
* Essential to have a solid 5 year work history (we will require company names, contact details and dates of employments) if you do not have this, we cannot progress with the application
* Current DBS check dated within the last 10 weeks (if you do not have one, we can run one for you at a cost of £35.00)

Duties will include:-

* Review previous days queries and reject any that are out of time for a claim
* Action and review the outbound Duty queries daily
* Action all follow ups within in the agreed timescales as published by the company
* Liaise with Origin countries for customs rules and regulations and if reclaim can be actioned
* Assist with allocations of workloads to ensure KPI's are met
* Represent the client at meeting/conference calls with customers and other companies
* Update teams and relevant departments regarding changes to Customs regulations
* Ensure write-offs are kept to a minimum
* Ensure excellent working relationships are maintained with internal departments to ensure maximum quality query resolution
* Provide a timely and quality resolution to queries
* Provide feedback to query supervisor
* Ensure that all customer queries are answered promptly and are of a consistent quality and in accordance to performance standards
* Prioritise workload on a daily basis ensuring customer needs are met.

Hours of work are between 0800 - 20:00 Monday - Saturday (Saturday is on a rota basis and a day off will be given in the week) based on a 37.5hr working week.

This position is a work from home role paying £11.20 per hour.

* IF YOU HOLD A BIFA QUALIFICATION THIS IS HIGHLY ADVANTAGEOUS FOR THIS ROLE AND THE PAYRATE WILL INCREASE TO £12.83PH

We are holding interviews for this position week commencing 26th April with a view to start 30th May 2021

Should you fit the above criteria, please email your CV to derby'at'kenectrecruitment.co.uk or call on 01332 898223 to arrange an interview.

Job Requirements:

Customer Service Import Export regulations invoice queries VAT / DUTY query
Company Info
Kenect Recruitment Ltd
Kenect House, 4 Hawkins Lane
Burton-Upon-Trent, Staffordshire, United Kingdom
Phone: 08443290001
Web Site: www.kenectrecruitment,co.uk
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