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Employers

Italian Customer Advisor | Athens Greece, Athens

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Location:

Athens, Greece 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Views:

57

Posted:

02.06.2021

Expiry Date:

17.07.2021
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Job Description:

At the moment Cross Border Talents is looking for Italian speakers to work in Athens, Greece. Are you interested in moving abroad?

 

Your Role as a Customer Technical Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

 

Job Requirements:

Requirements

Requirements for the Customer Technical Advisor:

  • High School Diploma or Higher
  • Native/Fluent Italian;
  • Good level of English (C1);
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

Salary Benefits:

Benefits

  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Greek lessons
  • Free Real Estate Agency Fee

Employment Type:

Full time
Company Info
Cross Border Talents
Cais da Rocha Conde D'Óbidos. Edifício LACS. 1350-352 Lisboa - Portugal
Lisbon, Lisboa, Portugal
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Web Site:
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Company Profile