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French Customer Support – Internet and Smart Home Devices - Basé à Lisbonne / Relocation to Portugal (Lisbon), Saint-Denis



Webhelp Portugal


Saint-Denis, France 

Job Category:

Customer Service

EU work permit required:


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Job Description:

Why join us  Hi, interested in a smart job? If you are passionate about digital assistants, smart homes or IoT devices, come join our tech-savvy team in Lisbon. You will thrive on working in an innovative community focused on technology and your career development.   We are bringing Customer Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you’ll provide speedy, personalised solutions to a wide range of customers.     Your mission at Webhelp   At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.   Our IT American brand is widely recognized as the “world’s best search engine”, because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. What you will be doing at Webhelp  As a Customer Support Advisor, you will:  Answer inbound customer requests and document relevant case information   Ensure excellent customer satisfaction   Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)   Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented   Collaborate with other specialists to solve or properly close help tickets   Manage an individual ticket queue   Contribute to creating brand engagement for our client     What we are looking for  We’ll be a great match if you:  Are native (or near native) in French and fluent in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users   Demonstrate patience when communicating and solving issues   Treat all data and personal information with utmost confidentiality    Keep up with the latest smart home gadgets and tech-related trends   Are proactive, self-motivated and a great team player     You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.   Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.    What we offer  Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net)Monthly Performance Bonus  Transportation allowance  Health insurance with a dental plan care (after 6 months of contract)  Relocation package: shared accommodation and flight reimbursement  Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program   Who we are  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.  Join us at  Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.    If this sounds like you, join us in Lisbon!    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws. 
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