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CS LEAN Expert Japan, Yokkaichi



Yokkaichi, Japan 

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The ASML Customer Support (CS) Organization is responsible to provid support to ASML customers at the customer location.The ASML Customer Support (CS) Organization is responsible to provide support to ASML customers at the customer location. The on-site CS teams are supported by a regional Technical Support team, Global Support Center,Logistics team and Application support team. They are working closely together with local Account team and ASMLheadquarters in Veldhoven, Netherlands.To optimize and simplify our customer support operation, ASML is usingLEAN methodologies like Daily Kaizen, Project Kaizen and Leader Kaizen.Job Mission:As a CS LEAN Expert you will co-lead the Lean transformation within CS Japan towards sustainable improvement, aiming at an overall breakthrough on efficiency and performance improvement according to the deployment roadmap.You will provide support to the CS Japan organization through planning, execution and providing follow up on the deployment activities. Co-ordinate the necessary training and coaching to employees, including leadership teams, and build internal capabilities through train-the-trainer concepts. The results of the deployment (deliverables, business impact and mindset change) are owned by the management team.As a Lean Change Agent you will respectfully challenge the status quo andact as a role model for Lean thinking. You will do this by Value stream mapping, facilitations of kaizen events,organize Voice of the customer-workshops, prepares value stream analysis,coaching of leaders on daily kaizen and LEAN leader skills.You drives continuous improvement of standards, support connecting teamsin the value chain, support and drive cross-team best practice sharing, supportuse of visual management and provide feedback on lean practices.Job DescriptionProject leadership: co-designsand runs Lean transformations in CS Japan:defines the overall deployement plan together with the management teamcoordinates the CS teams through differentphasesensures support, provides adequate statusupdates to local management team and global LEAN programshares responsibility to reach the target together with the management team;Mindset changes: transform mindsets to maintain continuous improvement efforts beyond project activities and change their way of working to a Lean way of working;Problem solving leadership:contributes to the improvement of the whole operations value stream byparticipating in or facilitating problem solving sessions;
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Eindhoven, Noord-Brabant, Netherlands
Web Site: www.Qreer.com
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