D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
This is a part-time (20%), fully onsite position.
Tasks and Responsibilities
Provide onsite IT support to end usersHandle and resolve IT incidents and service requestsPerform Windows setup, installation, and basic configurationSupport standard IT hardware and software issuesLog, track, and update tickets in the ITSM systemAssist users with troubleshooting laptops, desktops, printers, and peripheralsSupport user onboarding and basic device setupEscalate complex technical issues to senior support teams when necessaryEnsure timely communication and follow-up with usersMaintain a professional and customer-focused support experienceRequirements
Experience in IT onsite/end-user supportBasic knowledge of Windows setup, configuration, and troubleshootingFamiliarity with Microsoft products and standard workplace IT environmentsExperience using an ITSM / ticketing tool (, ServiceNow, Jira Service Management, Zendesk, etc.)Good communication and customer service skillsAbility to troubleshoot hardware and software issuesFluency in English and German (spoken and written)Apple iOS support experience is a plus, but not mandatoryFlexible and team-oriented personAbility to work independently and manage onsite support tasks efficientlyCandidates have to declare Criminal record extract not older than three monthsBenefits
Broad range of activities, tasks, and projects Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?
Baar, Canton of Zug, Switzerland