Senior Account Manager

Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. We are looking for a passionate, driven Senior Account Manager to take primary ownership of our customer and partner relationships in Switzerland. The Role In this role, you will manage and grow relationships with key customers and partners, working closely with our Professional Services team and wider Descartes organisation. Your focus is on customer satisfaction, retention, and revenue growth through upsell opportunities. You will act as the main point of contact for contract renewals and ensure timely, accurate execution. You will regularly visit customers and partners across Switzerland, directly contributing to Descartes’ success in the region. Reporting to the VP of Sales, you will join an energetic, supportive team that consistently strives to exceed customer expectations, supported by international teams including Marketing, Professional Services, Legal, and Customer Support. What We’re Looking For A seasoned professional with strong domain expertise in Electronic Data Interchange (EDI). Solid understanding of Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes and how these are supported by EDI business flows. Knowledge of eInvoicing is a strong plus. Proven experience in customer-facing roles, bringing energy, strong communication skills, and a customer-first mindset. Ability to engage and influence senior executives and operational leaders, clearly articulating how Descartes’ EDI and messaging solutions drive operational efficiency and bottom-line savings. Key Attributes Self-starter and team player with experience in the B2B EDI or related SaaS space. Energetic, confident, and resilient in a fast-paced environment. Analytical and curious, able to understand complex business challenges. Strong relationship builder, comfortable interacting with senior stakeholders. Strategic thinker with attention to detail and a big-picture mindset. Collaborative, open-minded, and proactive in bringing new ideas forward. What You Bring 5+ years of B2B experience, ideally within SaaS or subscription-based models. Strong business planning skills with the ability to measure, report, and adapt performance. Proven success in dynamic, evolving environments. Bachelor’s degree or equivalent experience. Fluent in German (Swiss) and English; French and/or Italian are an advantage. What’s in It for You Work with a diverse customer and partner portfolio, including leading FMCG retailers, suppliers, and logistics providers. Make a visible impact by helping customers streamline processes, ensure compliance, and achieve strategic goals. High level of autonomy and ownership over your customers and partner relationships. Be part of a human-sized, collaborative team while benefiting from the scale, stability, and resources of a global organisation Opportunity to contribute ideas and feedback that influence how we work with customers and evolve our solutions. Location: Switzerland (travel within the country required) Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com