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Employers

German Customer Advisor for Smart Lighting Project – Signing & Extra Bonus, Lisbon

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Location:

Lisbon, Portugal 

Job Category:

Customer Service, Information Technology

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

DE

Job Views:

60

Posted:

14.05.2021

Expiry Date:

28.06.2021
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Job Description:

About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries.
 
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
 
About the job role:
Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Customer Support Advisor, you will:
  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

Job Requirements:

We are looking for:
  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality 
  • Proactive, self-motivated and a great team player

Salary Benefits:

We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Extra Bonus
  • Signing Bonus
  • Transportation Bonus
  • Meal allowance in voucher card (net)
  • Private Health insurance with a dental plan
  • Relocation package - shared accommodation and flight reimbursement
 
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Lisbon.

Employment Type:

Full time
Company Info
Webhelp Portugal

Lisbon, Lisboa, Portugal
Phone:
Web Site: https://www.webhelp.com/pt-pt/
Save Contact
Company Profile


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