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Employers

English native and German fluent speaker Customer Success Agent, Lisbon

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Location:

Lisbon, Portugal 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

5368_1623242580

Job Views:

41

Posted:

09.06.2021

Expiry Date:

24.07.2021
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Job Description:

Project Introduction

The goal of this project is to support their customer in its tire monthly subscription plan provided through their shop network, to customers in the UK and Germany.

Responsibilities

Reply and support the client's subscribers through phone and email on their queries, doubts and questions about the product
Support Shops selling client's product on their doubts and Technical issues.
Monitor the client’s Application and chase customers for pending payments, contract signing and satisfaction surveys.

Key Performance Indicators

Feedback from customers, colleagues, and team managers.
Technical assessments if applicable
Evidence of sharing and re-use of knowledge.
Correct management of processes followed to deliver the service.
Percentage of customer problems resolved within required timescales.
Meeting service level requirements.

Requirements

Able to communicate in English at native level
Able to communicate in German at a fluent level
Experience working with Excel, Word, Outlook and web applications
At least 1 year of experience in Customer support and claims management
Experience in analyzing existing documentation
Excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimist, and enthusiastic
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