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Employers

German Speaking Inbound Sales Representative, Madrid

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Location:

Madrid, Spain 

Job Category:

Sales
-

EU work permit required:

Yes
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Job Reference:

GSMadrid_1623092832

Job Views:

50

Posted:

07.06.2021

Expiry Date:

22.07.2021
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Job Description:

Our client powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for millions of customers worldwide. Our objective is to build a “best in the class” sales team to assist business owners through-out Europe.



Responsibilities:



* You will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services.
* You will anticipate how decisions are made, persistently explore and uncover the business needs of your clients.
* Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
* Reach assigned sales target
* Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
* Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
* Master knowledge on one or several core products.
* Coach colleagues on areas of expertise and take escalation call from those subjects.



Requirements



* 1-2 years of online sales & customer care experience with a proven record of achieving sales goals in a structured environment.
* Native level of German and fluent level of English
* Target and Sales - Oriented, used to KPI'S
* Verbal skills – Articulate, clear and friendly tone in a neutral accent without dead air
* Comprehension – Ability to clearly understand and respond appropriately to the problem statements
* Ability to maintain and manage active engagement during communications
* Capable of managing communication flow and direction
* Knowledge on internet connectivity and troubleshooting
* Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
* Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
* Excellent research skills with proficiency in the usage of ‘search’ function
* Adaptability to change in schedule and skill set as prescribed by Service Delivery
* Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities
* Goal orientated with a focus on learning and continuous improvement
* Fluent in discovering customer pain points and needs
* Capable of effectively handling customer objections and driving value add in solutions offered
* Capable of effectively utilizing product benefits to drive customer desire to buy
* Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value
* Effective time management and strong focus on schedule adherence and/or attendance



Benefits

* Full-time position, from Monday to Friday, 39 hours per week (from 00am to 20,00pm on rotational shifts)
* 6 weeks of initial training.
* A permanent presence of coaching figures & leaders who will facilitate your personal and professional development
* Bi-weekly, monthly or quarterly contests
* Employment with the world's largest CX services
* Excellent & Modern work environment, social arrangements and personal development
* Monthly salary with performance-based bonus
* Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
* Long Term Contract

Job Requirements:

Our client powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for millions of customers worldwide. Our objective is to build a "best in the class" sales team to assist business owners through-out Europe. Responsibilities: * You will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. * You will anticipate how decisions are made, persistently explore and uncover the business needs of your clients. * Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services. * Reach assigned sales target * Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience. * Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features. * Master knowledge on one or several core products. * Coach colleagues on areas of expertise and take escalation call from those subjects. Requirements * 1-2 years of online sales & customer care experience with a proven record of achieving sales goals in a structured environment. * Native level of German and fluent level of English * Target and Sales - Oriented, used to KPI'S * Verbal skills - Articulate, clear and friendly tone in a neutral accent without dead air * Comprehension - Ability to clearly understand and respond appropriately to the problem statements * Ability to maintain and manage active engagement during communications * Capable of managing communication flow and direction * Knowledge on internet connectivity and troubleshooting * Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla * Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome) * Excellent research skills with proficiency in the usage of 'search' function * Adaptability to change in schedule and skill set as prescribed by Service Delivery * Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities * Goal orientated with a focus on learning and continuous improvement * Fluent in discovering customer pain points and needs * Capable of effectively handling customer objections and driving value add in solutions offered * Capable of effectively utilizing product benefits to drive customer desire to buy * Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value * Effective time management and strong focus on schedule adherence and/or attendance Benefits * Full-time position, from Monday to Friday, 39 hours per week (from 00am to 20,00pm on rotational shifts) * 6 weeks of initial training. * A permanent presence of coaching figures & leaders who will facilitate your personal and professional development * Bi-weekly, monthly or quarterly contests * Employment with the world's largest CX services * Excellent & Modern work environment, social arrangements and personal development * Monthly salary with performance-based bonus * Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team * Long Term Contract
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