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Hospitality Service Expert, Wilden





Wilden, United Kingdom 

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Hospitality Service Expert Stourport Manor Hotel, Sure Collection By Best Western The OpportunityA truly flexible position, working multi-functionally across the entire hotel operation as and when the business requires such as Reception, Conference & Events, Restaurant and Bar and Housekeeping, personally ensuring that our guests always receive exceptional service and that all aspects of the operation are maintained and presented to the highest possible standard. BenefitsOur employee discounts on bedroom rates across the Best Western PortfolioAccess to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencingAccess to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when the really need to mostHospital PlanOnline Health PortalEye CareEmployee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out and even holidays!Health ScreeningLGH Pension SchemeCycle to Work - Our Cycle2Work schemes from Evans Cycles and Halfords helps all our employees save money and keep fit. EssentialSkills and knowledgeProven experience of working in a Customer facing roleHas proven experience working in more than one operational department and understands the standards and procedures used within different operational departmentsFully proficient and capable of using the Company technology and systems such as:Front Office systemsSaekerExcellent level of numeracy and literacy skillsExcellent oral and written Communication skillsExcellent problem-solving skills and attention to detailExperience of cash handling, cashing up, using PDQ’sStrong Organisation and Planning skills and the ability to prioritise appropriatelyUnderstands and has awareness of all policies and procedures relating to Health, Hygiene, Fire Life Safety & Covid-19 Government GuidelinesHas more than 2 years hospitality experienceProven experience of Continuing Professional Development and completion of mandatory trainingTrained in First Aid and Food HygieneEssentialPersonal attributesHave sustained a good time and attendance recordAbility to work under pressure and carry out instructionsAbility to work alone and unsupervisedFully flexible with working hours/shiftsPossess a can-do attitudeGood understanding of the English languageAbility to work flexibly to meet the needs of the role Hotel Located in the heart of Worcestershire, 10 minutes from the M5 motorway, sits our Stourport Manor Hotel, part of the Sure Collection By Best Western. Once home to Stanley Baldwin, Prime Minister three times between 1923 – 1927, it’s welcomed many dignitaries over the years.Set in 23 acres of wonderful grounds, the hotel has 72 bedrooms including family bedrooms, stylish wedding venue with capacity for 220 guests. Swimming pool, sauna, steam room, spa bath and gym, t
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London, United Kingdom
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