Básico

Technical Account Manager

Stockholm, Stockholm County, Sweden Compañía: TN Sweden Cliente / Empleador: Philips
Publicado: 18.05.2026
Fecha de cierre: 02.07.2026
Referencia laboral: c686a8beafd30363de9015927b8347a4

Información del puesto

Ubicación
Stockholm, Stockholm County, Sweden
Compañía
TN Sweden
Cliente / Empleador
Philips
Referencia laboral
c686a8beafd30363de9015927b8347a4
Tipo de listado
Básico
Se requiere permiso de trabajo de la UE
No
Publicado
18.05.2026
Fecha de cierre
02.07.2026

Descripción del puesto

JOB DESCRIPTION

Job Title

Technical Account Manager

Job Description

As a Technical Account Manager, you'll monitor and manage the technical health and performance of solutions for assigned customer accounts, proactively optimizing and reducing technical support incidents with main focus on the Stockholm and northern Sweden areas.

You will be the key point of contact for technical issue resolution and solution enhancement.

Your role:

  • Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions.

  • Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts.

  • Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board.

  • Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product management and third parties to prioritize defect fixes and system enhancements.

  • Build and maintain trusting technical relationships post-sale, conduct annual health checks, update site requirements and configurations, and ensure team consistency by following "FSE Guidelines" for delivering Philips services.


  • You're the right fit if:

  • You possess a B.Sc. or M.S. in Electronics, IT, Medical, or a related field, along with 3-4 years of relevant experience

  • You are fluent in both English and Swedish, verbally and written, which is crucial for effective communication

  • You have knowledge of networking certifications and IT infrastructures, such as CCNA, CCNP, CWNA, CWTS, VMWare, Hyper V, or SQL Server, along with superior written communication and documentation skills

  • You have a strong understanding of hospitals products and services, coupled with a customer-first attitude.

  • You are willing to travel and possess a B driving license, as these are essential requirements for the role.

  • Please ensure that your CV is submitted in English.

    How we work together
    We believe that we are better together than apart. 
    Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

    About Philips
    We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. 
    • Learn more about .
    • Discover .
    • Learn more about .

    If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

    Learn more about our commitment to diversity and inclusion .

    #LI-EU

    #LI-Remote

    Habilidades

    Account Sales Strategies ACT CRM align efforts towards business development analyse business plans analyse consumer buying trends analyse customer service surveys analyse external factors of companies analyse internal factors of companies analyse supply chain strategies analyse work-related written reports brand marketing techniques carry out sales analysis Client Negotiation collaborate in the development of marketing strategies communicate with customers Communication consumer goods industry content marketing strategy coordinate marketing plan actions Corporate Social Responsibility create annual marketing budget customer segmentation define geographic sales areas define measurable marketing objectives develop professional network estimate profitability evaluate marketing content forecast sales over periods of time identify potential markets for companies impart business plans to collaborators implement sales strategies integrate headquarter's guidelines into local operations integrate marketing strategies with the global strategy integrate strategic foundation in daily performance International Business investigate customer complaints of food products liaise with managers make strategic business decisions manage accounts Manage Budgets manage distribution channels manage profitability manage staff Market Pricing Market Research Marketing Mix motivate employees perform market research plan marketing campaigns plan marketing strategy prepare visual data present arguments persuasively pricing strategies produce sales reports Public Relations recruit personnel sales argumentation sales department processes sales strategies set sales goals Statistics study sales levels of products supervise sales activities teach marketing principles track key performance indicators write work-related reports

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